Last updated: June 10, 2024
At UnbiasedPlatform, we understand that plans can change. This Refund Policy outlines the terms and conditions for refunds and cancellations for bookings made through our website or directly with our team. By making a booking with us, you agree to the terms of this Refund Policy.
We strive to be fair and transparent in our refund procedures while balancing our commitments to suppliers and partners. Please read this policy carefully before making a booking, as it contains important information about your rights and obligations.
The refund amount you are eligible to receive depends on when you cancel your booking relative to your departure date. Our standard cancellation fees are as follows:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 60 days before departure | Full refund minus deposit (typically 20% of total booking value) |
| 30-60 days before departure | 50% of total booking value |
| 15-29 days before departure | 25% of total booking value |
| 14 days or less before departure | No refund |
Please note that some special promotions, discounted rates, or specific tour packages may have different cancellation terms, which will be clearly communicated at the time of booking. In such cases, the specific terms for that booking will supersede the standard terms outlined above.
Most of our travel packages require a deposit at the time of booking to secure your reservation. Deposits are generally non-refundable, as they are used to secure services with our suppliers on your behalf. The amount of the deposit varies depending on the type of travel package and will be clearly stated during the booking process.
In certain circumstances, such as booking more than 6 months in advance, we may offer a "flexible deposit" option, which allows you to transfer your deposit to another booking if your plans change. Terms for flexible deposits will be specified at the time of booking.
We strongly recommend that all travelers purchase comprehensive travel insurance that includes cancellation coverage. Travel insurance can provide protection against financial loss if you need to cancel your trip due to covered reasons such as illness, injury, or other unforeseen circumstances.
UnbiasedPlatform is not an insurance provider, and any claims for reimbursement under your travel insurance policy must be made directly with your insurance company. We are happy to provide documentation to support your insurance claim if needed.
If we cancel your booking for reasons within our control, you will be entitled to a full refund of all payments made to us. Alternatively, you may choose to accept an alternative travel package of comparable standard if available.
In the event of cancellation due to "force majeure" events (circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, civil unrest, pandemics, or government travel restrictions), our standard cancellation policy may be modified. We will make every effort to provide a fair resolution, which may include:
Each force majeure situation will be evaluated on a case-by-case basis, taking into account our ability to recover costs from suppliers and the specific circumstances of the event.
In cases of serious illness, injury, or bereavement that prevent you from traveling, we may, at our discretion, offer more flexible refund terms than our standard policy. Supporting documentation, such as a medical certificate or death certificate, will be required in such cases.
If your visa application for the destination country is denied, you may be eligible for a partial refund. To qualify for this refund:
In case of visa refusal, we will refund the total amount paid minus any non-refundable costs already incurred (such as flight cancellation fees, hotel deposits, etc.) and a reasonable administration fee.
If you need to make changes to your booking, such as changing travel dates, accommodations, or tour options, the following terms apply:
All change requests are subject to availability and cannot be guaranteed. Some arrangements, particularly flights and special promotions, may not be changeable once booked, and this will result in cancellation charges of 100% if you wish to change.
When a refund is approved, the following process applies:
Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account may vary depending on your financial institution or payment provider.
No refund will be provided for any unused or partially used travel services, including:
If you fail to join a tour, arrive on the wrong day, or miss a flight or other service without notifying us in advance ("no-show"), you will not be entitled to any refund.
Certain special packages, promotional offers, or third-party services may have different refund policies. These exceptions include:
Any exceptions to our standard refund policy will be clearly communicated during the booking process and in your booking confirmation.
If you experience issues with any of our services during your trip, please bring them to our attention immediately by contacting our 24/7 support line at +44 7370 438533. We want to have the opportunity to address any problems while you are still traveling.
If a service issue could not be resolved satisfactorily during your trip, you may submit a complaint in writing within 28 days of your return. Please provide all relevant details and documentation to support your complaint. We will investigate and respond within 14 business days.
In cases where we verify that services were not provided as promised, we may offer compensation in the form of a partial refund, travel credit, or other appropriate remedy, depending on the nature and severity of the issue.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The policy that was in effect at the time of your booking will apply to that booking.
If you have questions about our Refund Policy or need to request a cancellation or refund, please contact us at:
UnbiasedPlatform
Flat 43k Helen Locks
Owenburgh, IV2 5EG
United Kingdom
Email: [email protected]
Phone: +44 7370 438533