Privacy Policy

Introduction

UnbiasedPlatform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unbiasedplatform.sbs (the "Site") or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our Site and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our Site and services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Identification Information: Passport details, date of birth, nationality (for booking travel services)
• Payment Information: Credit card details, billing address (note: full payment information is processed by our secure third-party payment processors)
• Travel Preferences: Accommodation preferences, dietary requirements, mobility needs
• Communications: Emails, chat messages, and other communications with us
• Survey Responses: Feedback, testimonials, and reviews you provide

Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you use our Site, such as pages visited, time spent on pages, links clicked, and actions taken
• Device Information: IP address, browser type, operating system, device type, and other technical information about your device
• Location Data: General location information based on IP address or more precise location if you grant permission

How We Collect Information

We collect information through various methods, including:

• Direct Interactions: When you create an account, make a booking, contact us, complete forms, or subscribe to our newsletter
• Automated Technologies: Through cookies, web beacons, server logs, and other tracking technologies (see our Cookie Policy section for more details)
• Third Parties: We may receive information about you from business partners, travel suppliers, social media platforms, and other sources

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage travel bookings and inquiries
• Create and maintain your account
• Provide, maintain, and improve our services
• Process payments and prevent fraudulent transactions
• Personalize your experience and deliver content relevant to your interests
• Communicate with you about our services, promotions, and updates
• Respond to your questions, comments, and requests
• Administer contests, promotions, surveys, or other Site features
• Monitor and analyze usage patterns and trends
• Ensure compliance with our terms and conditions
• Protect the security and integrity of our Site and business
• Fulfill any other purpose for which you provide the information

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as completing your travel booking
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Consent: Processing based on your specific consent, such as sending marketing communications
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

Disclosure of Your Information

We may share your information with the following categories of recipients:

• Travel Suppliers: Airlines, hotels, tour operators, and other service providers necessary to complete your travel arrangements
• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service
• Business Partners: Trusted companies with whom we collaborate to offer certain services or promotions
• Affiliates: Our subsidiaries and affiliated companies
• Legal Authorities: Government bodies, law enforcement agencies, or other parties when required by law or to protect our rights
• Successors: Another company in the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets

We may also disclose aggregated, anonymized information that does not identify any individual without restriction.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server infrastructure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We take steps to ensure that appropriate safeguards are in place to protect your personal information, including using standard contractual clauses approved by relevant regulatory authorities.

Children's Privacy

Our Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will promptly delete such information from our servers.

Cookie Policy

Cookies are small data files that are placed on your device when you visit a website. We use cookies and similar technologies to enhance your experience on our Site, analyze usage patterns, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the Site, such as enabling secure login and remembering your session information
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Site
• Functional Cookies: Used to recognize you when you return to our Site and to personalize content
• Targeting Cookies: Record your visits to our Site, pages visited, and links followed to deliver more relevant advertisements

Cookie Management

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and services after we post changes to this Privacy Policy means that you accept and agree to the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

UnbiasedPlatform
Flat 43k Helen Locks
Owenburgh, IV2 5EG
United Kingdom

Email: [email protected]

Phone: +44 7370 438533